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New to FLY ENTERTAINMENT? Learn the basics and get set up.
Questions about your account and the client portal features.
Understanding and managing your contracts.
Questions about payments, invoices, and billing.
Learn about our management, legal, and production services.
Common issues and how to resolve them.
To become a client, visit our Talent Management page and submit your portfolio. You can also contact our talent team directly at talent@flyentertainment.com. Our team will review your submission and reach out if we'd like to discuss representation.
Typically, we'll request: portfolio or work samples, resume, professional bio, social media links, and recent professional photos. For legal services, we'll need details about your specific needs.
After we've agreed to representation, onboarding typically takes 2-3 weeks. This includes signing the management agreement, setting up your Client Portal account, and an introductory meeting with your dedicated manager.
Visit portal.html and log in with your email and password. If you don't have login credentials, contact our support team at support@flyentertainment.com or call +1 (212) 555-0100 ext. 500.
Click "Forgot Password" on the login screen and enter your email. You'll receive a password reset link via email. If you don't receive it, check your spam folder or contact support.
Your dashboard displays active contracts, payment history, pending reviews, upcoming opportunities, and recent account activity. You can also access important documents and communicate with your manager.
Yes! The Documents section allows you to download contracts, financial reports, tax documents, and other important files. All documents are available in PDF format.
Our legal team reviews most contracts within 5-10 business days. Complex agreements may take longer. You'll receive updates about the timeline when you submit your contract.
Upload contracts through your Client Portal or email them to legal@flyentertainment.com. Include any relevant background information or questions you have about the contract.
Yes, absolutely! Our legal team will identify terms that need negotiation and work with the other party to secure better conditions for you. We'll keep you informed throughout the process.
After signing, we store the executed contract in our secure system and in your Client Portal. Our team tracks important dates and compliance requirements, and we maintain copies for your records.
Payment schedules depend on your specific contracts and agreements. Most payments are processed within 30 days of invoice. Check your Client Portal Payment History for specific payment details.
Typically, we'll request: portfolio or work samples, resume, professional bio, social media links, and recent professional photos. For legal services, we'll need details about your specific needs.
After we've agreed to representation, onboarding typically takes 2-3 weeks. This includes signing the management agreement, setting up your Client Portal account, and an introductory meeting with your dedicated manager.
Contact our support team immediately at support@flyentertainment.com or call +1 (212) 555-0100 ext. 500. We'll investigate and resolve any billing discrepancies quickly.
Talent management includes career planning, opportunity identification, contract negotiation, event booking, media relations, and day-to-day representation. Your dedicated manager will guide your career development.
Contact your dedicated manager or reach out to the appropriate department. For legal services, email legal@flyentertainment.com. For production, contact production@flyentertainment.com.
Yes! Speak with your manager or contact our main office about upgrading to a higher service package. We'll work with you to find the right fit for your evolving needs.
Try these steps: Clear your browser cache, try a different browser, verify your email is correct, or reset your password. If issues persist, contact support@flyentertainment.com.
Documents may take 24 hours to appear after being uploaded. Refresh your browser or contact support if documents are missing after 24 hours.
We aim to respond within 24-48 business hours. If you haven't heard back, check your spam folder or send a follow-up email to the appropriate department.
Email support@flyentertainment.com with details about the issue, screenshots if possible, and your browser information. We'll investigate and provide a solution quickly.
If you haven't found the answer to your question, submit a support ticket and our team will help you.